bpok's Privacy Policy

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1 Introduction & Overview

bpok is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this Privacy Policy is to clearly inform you what kind of information bpok collects about you, how that information is stored, to whom it may be disclosed, and what rights you have over your information.

This Policy applies to the platform's main website and all of our digital services. We may update this Policy from time to time; in that case the revised version will be published on this page with the date of the change noted.

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2 What Information We Collect

bpok collects various types of information to operate its services properly. This information comes primarily from two sources — what you provide directly and what our systems collect automatically.

2.1 Information You Provide

During account registration and management you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment method details (bKash, Nagad, or Rocket number)
• Documents required for identity verification
• Profile information according to your own preferences

2.2 Automatically Collected Information

When you use our platform, the following technical information is recorded automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Log of your activity on the platform (login time, gaming history, transaction records)
• Cookie and session data
• Referral source (where you came from before reaching our site)

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3 Purpose of Data Use

bpok collects your information for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management & Security

We need certain information to create, verify, and keep your account secure. Through identity verification we ensure that only the rightful owner can access an account, and that fraud or misuse can be prevented.

3.2 Transaction Processing

Your payment information is used to complete deposit and withdrawal processes and to resolve payment-related disputes. Transactions on bpok are made through bKash, Nagad, and Rocket; this information is processed with appropriate security.

3.3 Customer Support

When you contact us through live chat or email, the details of that conversation are stored so we can provide you with better assistance in the future. Our support team is available seven days a week, twenty-four hours a day to serve you in both Bengali and English.

3.4 Platform Improvement

We continuously improve our services by analysing user experience. Your usage patterns help us understand which features are most effective and where changes need to be made.

3.5 Meeting Legal Obligations

We are legally required to retain certain information to meet regulatory requirements, prevent money laundering, and ensure responsible gaming.

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4 Sharing Information with Third Parties

bpok never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete your transactions.
• Technology service providers: Technology partners who assist in operating our platform work under contractually binding confidentiality terms.
• Legal requirements: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud prevention: Information may be shared with relevant authorities to detect fraud or illegal activity.

Outside of the cases mentioned above, your information will not be shared with any third party.

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5 Data Security Measures

We take industry-standard technical and organisational measures to keep your information secure.

5.1 Encryption & Transmission Security

All data transmission on the bpok platform is secured through SSL (Secure Sockets Layer) encryption. This means that all information exchanged between your browser and our servers is encrypted, so third parties cannot read it.

5.2 Server Security

Our servers are operated in secure data centres equipped with firewalls, intrusion detection systems, and regular security audits.

5.3 Access Controls

Only employees whose work requires it can access your information. All employees must comply with strict confidentiality policies and are contractually committed to protecting data.

5.4 Password Protection

Your password is stored in hashed form; no employee can view it. We always advise you to use a strong password and never share it with anyone.

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6 Cookie Policy

The bpok website uses cookies. Cookies are small text files stored in your browser that help maintain the functionality of our platform.

6.1 Types of Cookies We Use

• Essential cookies: Necessary for maintaining login sessions and basic platform functionality.
• Analytics cookies: Used to review platform usage and improve services.
• Preference cookies: Help remember your language and display preferences.

You can control cookies from your browser settings. However, disabling cookies may cause some features to not work properly.

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7 Data Retention Period

bpok retains your personal information only for as long as it is necessary or legally required.

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, certain information is retained for a set period in accordance with legal obligations.
• Transaction records: Transaction information may be retained for an extended period to comply with anti-money-laundering and financial regulations.

Once the need for retention has ended, we securely delete or anonymise your information.

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8 Your Rights

You have several rights over your personal information. bpok respects these rights in full:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time to request details of your information.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected. We will make the necessary changes as quickly as possible.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, if there are legal obligations in place, it may not be possible to delete some information.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes. Contact us on this matter and we will review your request.

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9 Protection of Minors

bpok is a platform for users aged 21 and above only. We do not collect any information from minors and they are not permitted to open an account. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.

The identity verification process helps us achieve this goal. We ask parents and guardians to provide appropriate guidance to their children regarding internet use.

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10 Third-Party Websites

Our platform may occasionally reference third-party services. These services are governed by their own privacy policies and bpok is not responsible for them. You are advised to read the privacy policy of any third-party service before using it.

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11 Changes to This Policy

bpok reserves the right to update this Privacy Policy as needed. If there are any significant changes we will post a notice on the platform or inform you at your registered email address. Continued use of the platform after any changes will be taken to mean that you agree to the revised Policy.

The date of the most recent change will always be noted at the top of this page, so you can easily tell how current the Policy is.

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12 Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. The bpok support team is available seven days a week, twenty-four hours a day to assist you.

• Live Chat: Direct support 24/7
• Email: [email protected]

We take any concerns you have seriously and will do our best to provide a resolution as quickly as possible.